Tips for Staying Connected with Incarcerated Loved Ones During COVID-19 Crisis

We are pleased to provide helpful information and ways to support your loved ones during this crisis.

General Information

What’s happened with ADC visitation?

  • On March 13, 2020, the Arizona Department of Corrections (ADC) released a statement suspending in-person visitation at all prison complexes due to concerns of spreading Coronavirus (COVID-19).
  • Video visitation will be “explored” by ADC but is not available at this time.

How long will visitations be suspended?

Staying Connected While Visitations are Suspended

Letter Writing

  • Sending letters acts not only as a way to communicate, but also gives the person something to look forward to and hold onto as a keepsake.
  • You can make your own post cards, find low-cost greeting cards at thrift stores, and use postcard apps like Flikshop.
  • PACKAGES CANNOT BE MAILED. If you would like to send a package, you must use the SecurePak system. Review DO 914 Inmate Mail if you have any questions.
  • CDs and books can still be mailed through approved vendors.

Phone Calls

On March 18, ADC announced that phone provider CenturyLink began providing two free 15-minute phone calls per week.


In September 2019, a tablet program was offered to many ADC facilities under Director’s Instruction 380. It is unclear who does and does not have a tablet.

Ideas for Children with an Incarcerated Loved Ones

  • Create a self-mailing letter by folding your letter into an envelope to mail inside! Instructions here!
  • Create a storybook! Start a story with just one paragraph and mail it to your loved one. Have the person inside write the next paragraph and mail it back. Continue this pattern, until a full story is written!
    • You can also add art/drawings into this project by drawing the story as it is written.
  • Make your own Mad-Libs to be exchanged, and then mail them back for review!

If you have any concerns or issues with visitation protocols, please contact us and let us know!

Categories: Blog

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